Image Library Online Help

This area provides answers to frequently asked questions, as well as instructions and tips for getting the most of the Image Library. If your question is not answered here, please feel free to contact us.

Frequently asked questions

What can I do with this site?

This site is a collection of high resolution photography and illustrations depicting Schneider Electric products, services, and their associated applications. It is designed to provide self-service access to images you need to present Schneider Electric offerings in your catalogs, brochures, presentations, and Web pages. In order to help you find what you're looking for quickly and easily, we provide several means of locating images:

  • Browse using our visual, topic-based navigation providing "thumbnail" depictions of the original images.
  • Search our collection using keywords, part numbers, or other descriptive information.

For more information on browsing, please see the topic, "How do I navigate this site?"

[Back to top]

Why do I keep getting prompted to acknowledge the "Image Use Agreement"?

The use of images provided on this site are subject to the terms of the Image Use Agreement. This agreement must be acknowledged once per session when you attempt to access your Download Bin. For more information on sessions, see the FAQ topic, "What is a session and why does it keep timing out?"

The Image Use Agreement covers your rights and limitations to the use of the images you download from this Web site. Please make sure you read the terms carefully and acknowledge by indicating your agreement or non-agreement and clicking on the "Submit Response" button.

[Back to top]

What is a session and why does it keep timing out?

When you reach this site with your Web browser, a temporary, unique placeholder is created on our site. This placeholder, or session, is used to hold your image selections when you add them to the Download Bin. It is also used to store your response to the Image Use Agreement. Your session "times out," or is deleted, after 20 minutes of inactivity. Activity is signalled when you click on a hyperlink or refresh a Web page with your Browser. When one of these events occurs, the session timer restarts and begins to count down to zero again.

Some Web sites that employ user sessions often end your session when you close your Web browser window. This site does not; if you return before the session timeout period, your session will remain active.

Please Note: This site, though it resemblances the Web site, does not use or store the same session information. Thus, your session is not kept "alive" by activity on this site and may have timed out when you return. In this case, you may be required to log in to again if you wish to return to that site.

[Back to top]

What image formats are available for download and what if I need an alternate format?

Currently, the high resolution images on this site are available in JPEG format. These are usually derived from EPS and TIFF format originals; however, because of the volume of images and the space required to store them, these originals are not available directly from the site at this time.

If your application requires images in a format other than those we offer here, you may choose to have your Download Bin delivered on CD-ROM in this format. Simply note your requirements in the comments field of the Image CD Order form and we will make every attempt to provide this format. For more information on ordering images on CD, refer to the topic, "How can I receive my image selections on a CD-ROM?"

[Back to top]

How do I navigate this site?

The primary navigation for this site relies on selecting topic categories and viewing a grid of thumbnail (miniature representations of) images. However, you may find it slightly different from other sites in that when you select a topic, you are presented with all images for that topic as well as all images for all subtopics. As you continue to select subtopics (this process is sometimes referred to as "drilling down"), the number of images you see are filtered accordingly.

Filtering the "Molded Case Circuit Breakers" topic

For example, suppose you are browsing the Molded Case Circuit Breakers topic (which itself is actually a subtopic of "Circuit Protection"). The list of images you see will contain general Circuit Breaker themes, such as family shots, but it will also display Thermal Magnetic and Current Limiting varieties of Molded Case Circuit Breakers (MCCBs), and so on. In addition, all images in the subtopic of Thermal Magnetic MCCBs (such as E-Frame, L-Frame, etc.) and likewise for Current Limiting MCCBs are shown. When you select the "narrow image list" drop-down menu, you may choose to limit the list of images by selecting one of the subtopics available. Continuing with the previous example, choosing Thermal Magnetic will eliminate Current Limiting MCCBs from the list. This structure is illustrated in the following figure:

Circuit Protection Molded Case Circuit Breakers (MCCBs)
   Thermal Magnetic MCCBs
      E-Frame Thermal Magnetic MCCBs
      L-Frame Thermal Magnetic MCCBs
   Insulated Case MCCBs

How deep you choose to navigate the library is up to you. If you don't mind sorting through longer lists of images, you can avoid this sort of "topic narrowing" altogether and just use the "paging controls." These buttons ( and ) change your current position in the list of images one page at a time. However, you will likely narrow your list just until the number of images displayed becomes small enough to navigate through a reasonable number of results.

In short, navigating the Image Library is a process of de-selection. You remove images from view as you select increasingly specific subtopics.

[Back to top]

I have a slow Internet connection or need a large number of images. How can I download everything I need?

You may either download images one at a time or, for large downloads, we will ship the contents of your Download Bin on a Windows® compatible CD-ROM. This CD will also include a contact sheet along with a copy of the Licensing Agreement. To have your images sent on CD-ROM, fill your Download Bin with the images you need, select the format(s) you require, and click the "Send my Selections via CD-ROM" button.

For more information on receiving a custom image CD, refer to the topic, "How can I receive my image selections on a CD-ROM?"

[Back to top]

Why are there two different search options available on this site?

There are two search options you may choose from when searching for images this repository. The first, "Simple Search," requires no more input than a word, phrase, or sentence. Our search engine will attempt to find images with data that match your search criteria. However, using the simple search option doesn't allow you to specify where you want the search engine to look to determine a match for your search request. It may find matches in the title, description, keywords, part numbers, and so on. For most users, this functionality is all that is needed to satisfy their search needs. This search box is available in the upper right-hand corner of any page in the site.

Simple Search option

Other users may find this kind of search too generalized and may return too many search results when they want to search for something very specific. For example, a user might be interested in matches only when those matches are found in a specific attribute, such as the image's title or its list of product part numbers. For this type of search, we offer an "advanced" search option. This allows you to configure a range of search options specific to your need. The advanced search options are shown below.

Advanced search options
Advanced search options

[Back to top]

How can I receive my image selections on a CD-ROM?

If you need more images than you can download in a reasonable amount of time, we can send them to you on a CD-ROM via standard mail. You are responsible, however, for deciding which images to include on the CD. To create your own custom CD, complete the following steps:

  1. Add the images you need to your Download Bin.
  2. Choose the download format for each of the images (you may choose a different format in step 4).
  3. Click the "Send my selections via CD-ROM" button.
  4. Fill out the Image CD Request form completely. If you need images in a format other than those we provide on our site, please specify.
  5. Click the "Submit Order" button.
  6. Unless we have problems fulfilling your order, we will mail a CD to the address specified in 5-10 working days. We may need to contact you in the unlikely event we anticipate delays in completing the order.

We will include a contact sheet/index and a copy of the usage agreement on the CD.

[Back to top]